Master Class Series: An Introduction to Drug Diversion Surveillance
Protenus
About this course
This is a single course in a larger Master Class Series to teach those involved in drug diversion surveillance how to approach their programs and conduct effective investigations. In this course, learners explore the proactive approach to healthcare safety with an in-depth analysis of drug diversion surveillance models, including the innovative use of AI in the Healthcare Compliance Analytics Model to effectively identify and manage drug diversion incidents, ensuring compliance and safeguarding patient and employee safety.
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Learning Objectives
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Analyze different models of drug diversion surveillance, including the proactive Healthcare Compliance Analytics (HCA) Model.
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Explore the role of AI in adopting the HCA Model.
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Identify the expected benefits of a case-based approach.
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Explore evidence supporting the effectiveness of the case-based approach.

Deliverability for Internal Teams
CM Group
This course was designed for internal teams to be able to understand the difference between delivery and deliverability in email marketing.
At the end of this course, learners will be able to:
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Explain the difference between delivery and deliverability
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Describe the roles of both sender and recipient in the context of deliverability
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Discuss the effects of deliverability on reputation
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Recognize the impact deliverability has on CM Groups’ domains
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Employ deliverability best practices

